Complaints and dispute resolution
If you’re unhappy with any part of your upgrade, tell us. Making a complaint is free, and we take every complaint seriously, including complaints about our installers.
How to contact us
- Phone: 0452 145 124
- Email: info@capitalrenewables.com.au
- Post: Capital Renewables Pty Ltd, 2/104-106 Ferntree Gully Road, Oakleigh East VIC 3166
- Need an interpreter? Call TIS National on 131 450 and ask them to call us.
What happens next
- We acknowledge your complaint and give you a reference number within 2 business days.
- For safety issues, we attend to make it safe within 48 hours.
- We investigate, which may include a site visit.
- We give you our written response and proposed fix within 20 business days.
If you’re not satisfied with our response
You can ask for a review by our Director, Saloni Timilsina. You can also contact one of these independent bodies:
- Consumer Affairs Victoria for contract, pricing and consumer rights issues: 1300 55 81 81, consumer.vic.gov.au
- Building and Plumbing Commission for plumbing or gas work quality and safety: bpc.vic.gov.au
- Energy Safe Victoria for electrical or gas safety: 1800 800 158, energysafe.vic.gov.au
- VCAT for unresolved consumer disputes: vcat.vic.gov.au